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Long Distance Home Phone Internet My Zone Login Support Call Us Troupleshooting Tips Home Phone I don't hear a dial tone.

The front panel on the phone adapter is flashing a red light.

My phone does not ring, and my calls automatically go to voicemail.

If you get dead air when you pick up the phone instead of a dial tone, you might want to go through the following checklist: Make sure you have plugged your telephone into the appropriate port on your phone adapter.

Make sure you have Internet connection by checking your internet modem.

Make sure you have Internet connection by unplugging and re-plugging the telephone cable between the router/modem and the telephone handset.

Make sure your Internet Service Provider (ISP) is not down If you still hear dead air, then your phone adapter needs to be rebooted.

Follow the instructions included with your Times Telecom Start-Up Kit or refer to the next question “How do I reboot my phone adapter??to learn how to quickly reboot the device.