FREQUENTLY ASKED QUESTIONS
Long Distance
Why should I switch from my present phone provider?
Times offers hassle free long distance service providing competitive pricing for domestic and international calls.
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How do I know that Times Telecom is a reliable service provider?
Times Telecom has served the Canadian market since 1996 and serves more than 60,000 customers throughout Canada and the United States.
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Are there any extra costs to switch over from my current long distance provider to Times Telecom?
There are NO connection fees and NO hidden charges.
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How can I sign up?
You can subscribe to the Times service for your home, business or cellular phone in one of 3 ways. Pick a plan and fill out the form here, call our customer service number at 604-606-7888 or Toll Free at 1-888-980-8380, or by visit us in person at our retail outlet. You can locate our retail stores here.
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Can I view my calls online?
Times Telecom customers automatically receive access to our online account management tool, by clicking on to MyAccount. This customized tool allows you to compare and track your spending month to month. Plus, you can analyze your calling patterns by destination, date or even call duration.
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How long does it take to activate my Times Telecom long distance service?
For Dial-Up Service, activation of a qualified account will usually take effect within 2 business days. For Equal Access, activation of a qualified account will usually take effect within 5-7 business days.
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How do I know if I am using the Times Network for a Direct Dial account?
To find out who your long distance carrier is for direct dialing, you can call toll-free (at no charge) 1-700-555-4141 to hear a recorded message of who your long distance carrier is. If does not say Times Telecom, then contact customer service so that we can activate your services as quickly as possible.
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How many numbers may I register for Times Telecom Dial-up Service?
You may register up to 3 phone numbers on your Times Telecom account for our Dial-up Service. The numbers registered can be a landline or a cellular number. Once registered, you simply need to dial the local access number and then the destination number. You do not need to know your PIN number.
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Can I only use Times Dial-up Service from my registered phone numbers?
No, you may use Times Dial-up Service from un-registered numbers. You simply need to know your PIN # and you can use it from any telephone.
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What is a PIN number?
A PIN number is your 9 or 11-digit activation code to use your Times Telecom Dial-Up service. Keep, it in a safe, secure place and do not share it with people you do not want using your account. If someone knows your Times Telecom PIN number, then they can use it to charge long distance calls to your Times Telecom account.
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When will I need a PIN number?
You will need to enter a PIN number if you are making long distance calls from a phone number not registered on your Times Telecom account. This enables you to use Times Telecom to make long distance savings from any telephone, anytime. If you use this phone number frequently to make long distance calls, then you can contact customer service and ask them to register it on your account so that you do not need to punch in a PIN number each time you make a long distance call from this phone.
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I don't know my PIN number?
You can call our customer service number at 1.888.980.8380 .
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Can I change my PIN number?
Your PIN number is assigned to you. You cannot change it.
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What can I do if I experience any problems connecting my calls?
Contact Customer service and report the problem immediately. To help us determine the problem, please provide us with the number you are dialing from, the destination number you are trying to reach, and the time in which you attempted this call. Our technicians are working around the clock to investigate and troubleshoot any problems.
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What are the hours of operation of Customer Service?
You can contact customer service at 604.606.7888 / 905.415.3366 / 1.888.980.8380 .
Customer Service: 9am-8pm PST (Monday to Friday ). 10am-6pm (Saturday and Sunday).
Retail Store: 11am-7pm (Everyday)
Corporate Head Office: 9.30am-5pm PST (Weekdays)
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How can I pay for my bill?
MAIL
Make cheque payable to TTI Communications Inc.
and mail to
Box#551, 130-8191 Westminster Hwy Richmond, BC Canada V6X 1A7
DO NOT MAIL CASH.
BANK
Most major financial institutions and bank machines accept payment of TTI Communications Inc. or Times Telecom invoice. Client should contact their bank to confirm payment acceptance.
TELEPHONE & INTERNET PAYMENTS
We have a payment center in BC and ON where customer can pay their bill at the location.
- Digital World Richmond
160-8188 Saba Road Richmond, BC V6Y 4B2
Mon-Sat 10:00am -6:30pm
- Digital World Vancouver
103-1401 West Broadway Vancouver, BC V6H 1H6
Mon-Wed 8:30am to 5pm, Thu-Fri 9am to 5pm, Sat 10:30am to 4:30pm, Sunday and holiday - closed
- Promenade Mall T&T
Y007-G1 Promenade Circle Thornhill, Ontario
11:30am to 7:30pm EST (Monday to Sunday)
Tel : 905-707-1372
Note: Digital World Richmond will not be providing customer service but only accepting payment.
Telephone or Internet banking payments can be made at the following financial institutions:
- Toronto Dominion
- HSBC Bank of Canada
- Royal Bank of Canada
- Scotia Bank
- Credit Union Central
- CIBC
- BMO
Note: Use "TTI Communications Inc. or Times Telecom" to register your client account number.
PRE-AUTHORIZED PAYMENT
Payments can be automatically made every month using a checking or a credit card account. Monthly outstanding balances are debited on the invoice due date.
Note: Please download the pre-authorized payment form and mail to Box#551, 130-8191 Westminster Hwy Richmond, BC Canada V6X 1A7 or fax to 604.279.8775.
CUSTOMER SERVICE
You may also call customer service at 1.888.980.8380 (toll free) to pay using your credit card account.
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