PC TO PHONE FREQUENTLY ASKED QUESTIONS
General
What are Prepaid Calls?
Prepaid calls are Internet telephony calls made from any multimedia equipped PC to a regular fixed line or mobile telephone. Calls are made using the Times Telecom account and PIN on Prepaid Calling Cards.
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Who can make Prepaid Calls?
Anyone who purchases a prepaid calling card from our resellers can make a prepaid call.
However users in countries like Egypt, India and the United Arab Emirates may have difficulties with the Prepaid Card service. Check with your local ISP if their proxy server targets PC-to-Phone transmissions, thereby effectively blocking calls.
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How many calls can I make?
You can make as many calls as you like until your calling credits run out.
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If I want to make Prepaid calls from more than one computer, do I have to buy separate Prepaid Calling Cards?
No. Prepaid calls can be made from any computer (for example, home and office).
One account can be used to make only one call per session. This means that you cannot make two concurrent calls using your Prepaid account.
However, we suggest you exercise caution if you make Prepaid calls from a shared computer. Clear the account number and PIN fields after ending your calling session.
The use of public computer terminals to make Prepaid calls is discouraged.
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Can I share my Prepaid Calling Card with my friends?
Who uses your Prepaid Calling Card is up to you. Just remember to check your card balance before trying to make a Prepaid call.
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Can I get a refund if I lose or damage my Prepaid Calling Card?
No. Once you have bought a Prepaid card you are responsible for the safety of your card and confidentiality of your account number and PIN.
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Can my Pre paid card be reloaded with credit(s)?
There is no reloading option for Prepaid cards. After your calling credits run out you'll have to buy a new Prepaid card.
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How do I review the calls I've made and the balance on my Prepaid card?
Your Prepaid card balance is displayed in the View Log page. To view log, type in your account number and PIN and click the "Viewlog" button on the dialer page.
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Where can I call?
You can call any regular and mobile telephone, anywhere in the world. Check our rate table to see full details on our supported destinations.
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Can the Prepaid Service work behind a firewall?
The Prepaid Calls Service currently supports PC2Phone calls from behind firewalls. If you are connected to the Internet using LAN, you may be behind a firewall, which will prevent you from connecting to our Internet gateways. To make calls from behind your firewall, you need to set the firewall settings by clicking on the link "Settings" on the web page and select "Use Firewall" for SOCKS5.
To use NAT firewall, you will need to open or ask your Network Administrator to open the following outgoing ports for UDP and TCP: 51719(UDP), 51720(TCP) and 1800-1810(UDP).
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Can I use the Prepaid Calls Service on Mac/Linux/Unix/Web TV?
For the time being, this service is only available for Microsoft Windows 98/ME/NT(SP4)/2000/XP.
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Why do I get an error message when I try to make a call?
Please check that the Account number, PIN and destination phone number are correct and try again. If the error persists, contact your customer support providing specific details of the error.
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How can I improve the sound quality of the call?
One of the factors that can affect sound quality is the Internet bandwidth available during your call. Try to avoid making calls during peak Internet usage hours when traffic is high. Another tip is to use a headset with a built-in microphone. This will help eliminate echo and ensure better sound. Adjust the microphone volume so that your speech is not too loud.
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I have an echo during the call. What should I do?
We recommend using a headset as this reduces the echo effect. If you are using speakers the feedback from the speakers may cause the person on the phone to experience some echo. Our software component will detect this and will automatically try to compensate for this, but it may not be able to eliminate all traces of the echo. Try to move the microphone as far away from the speakers as possible.
You can also try lowering the speaker volume. This will usually reduce the echo.
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How do I change the sound volume?
You can control the speaker and microphone volume by manipulating the volume control knobs on the dialer. Alternatively, open the Windows Volume Control by selecting the Start menu, followed by Programs, Accessories, Multimedia, and Volume Control.
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Why do I get a distorted or choppy sound sometimes?
The distorted or choppy sound is due to data packets of the speech being lost or dropped. This could be due to a bad Internet connection, low bandwidth, sound card problems, insufficient memory, or a slow CPU. Always ensure that the latest sound card driver is installed, and close unnecessary programs to conserve memory and CPU load when you use the Prepaid Calls Service. Try to make calls during non-peak hours to ensure better bandwidth.
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Why can't the receiver hear me immediately after picking up my call?
Due to the network, the receiver may experience up to a five second delay before hearing your voice. You may wish to inform the receiver of this limitation.
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Would my customer end software be upgraded in the future?
Yes! Please visit our site frequently, we offer new function upgrade and multimedia applications.
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What is the difference between the client dialer and the web dialer?
Times Telecom client dialer is a fully featured PC2Phone software that you install on your own computer or another's on which you have permission to install. Times Telecom web dialer enables you to quickly and easily use your PC2Phone on a web browser on any computer without having to install the software.
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When does my prepaid PIN expire?
Times Telecom prepaid PINs have an expiration date of 6 months. If the prepaid minutes are not used within the specified amount of time, those minutes become invalid and you are required to purchase additional minutes before placing a call.
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