| LOCAL NUMBER PORTABILITY |
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| What is Local Number Portability?
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| Times Telecom offers a service called Local Number Portability which lets you transfer any traditional landline phone number into a broadband phone number, as long as the phone number is within our serviceable areas. Available areas currently include all cities within the Greater Vancouver Regional District in British Columbia, Canada. Stay tuned for more available areas.
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| How can I switch to Times Telecom without losing my existing number? |
| You can begin porting over your phone number to Times Telecom by filling out the Online Authorization Form. Once we receive your request, you can sit down and relax while we take care of the rest. We strongly recommend you visit our Local Number Portability page to learn more on the mandatory requirements and important notes before submitting the form.
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| How much does it cost to port over my number? |
| Times Telecom offers this service at a cost of $15. |
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| My number is currently migrating from my existing phone service provider to Times Telecom. Can I cancel now? |
| Please do not contact your current local telephone company to cancel your local service. This may cause you losing your phone number before it is transferred to Times Telecom. Cancellation and transfer will be automatically completed by us. |
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| How long will it take to port over my number? |
| Expect an average of 2 weeks to successfully port over your existing phone number to Times Telecom. In the meantime, we will configure your device using your existing number and send it to you by special courier. You will be able to receive calls, but not make calls until the transfer is completed. We will notify you when the number porting process is completed by email.
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| What happens if you can’t transfer my phone number?
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| Times Telecom offers you two solutions to this matter. You can cancel the service from your existing phone number, and get a new phone number by signing up to one of Times Telecom calling plans. Or, you can keep your existing phone number and downgrade to the minimum level of service, and add a Times Telecom phone number to help you make substantial savings on your outgoing calls.
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| Will my existing phone number still be listed in the White Pages?
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| No. Telephone directories do not list broadband phone numbers. Your number will become private. You can select to maintain your current listing by requesting in writing to update your information by email at csr@Times Telecom.com or by fax at (604) 279-8775. Online telephone directories will be updated automatically within 1 to 2 months, while paper telephone directories will be updated for the next issue, which can take up to 18 months.
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