| FEATURES |
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| What kind of features are offered by Times Telecom?
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Times Telecom offers an extensive list of features divided into 4 different categories:
Basic Features
All of our Basic features are included in your monthly plan at no additional charge. View a complete list of Basic Features.
Premium Features
All our Premium features add specialized functions to your Times Telecom service that you can purchase anytime to satisfy your calling needs. View a complete list of Premium Features.
Voicemail Features
All of our Voicemail Features are included in your monthly plan at no additional charge. View a complete list of Voicemail Features.
Fax Features
All of our Fax Features are included in your monthly plan at no additional charge. View a complete list of Fax Features.
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| Where can I find instructions on how to use my features? |
| Please refer to our Quick Feature User Guide for a selection of telephone calling codes you can use to activate and deactivate your features. Alternatively, please visit our Comprehensive Feature User Guide for a full description of all our features, dialing instructions, and account portal instructions.
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| Where can I find information on how to access and manage my Voicemail mailbox? |
| Please refer to our Voicemail User Guide. Our instructive guide includes information on how to Access your Voice Mail Server, Listen to New Messages, handle messages, change password, and much more!
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| How can I add another phone line, feature or product to my account? |
| Times Telecom gives you the convenience of managing your own account options and settings. Simply log into your Times Telecom Account Portal or contact customer service. |
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| How do I customize my features? |
| Simply log into your Web Account Portal and select the Features Tab. Choose one of the Feature categories found in the submenu. Features will include Incoming, Outgoing, Call Control, Messaging and Premium. You will be able to adjust these features to your liking.
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| How do I upgrade to premium features?
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Simply log into your Web Account Portal and select the Features Tab. Select “Premium” found in the submenu. You will then be able to add any Premium Feature listed in the folder to your account. Keep in mind that premium features are not included within your plan, and will incur a one time set-up fee and possibly monthly charge.
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| How do I change my phone number?
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Simply log into your Web Account Portal and select the Account Tab. Within the submenu, choose “Change Number” and follow the steps to change your number. You will be able to choose a new number with the same or different area code from an extensive list of available phone numbers. Alternatively, contact customer service. Keep in mind when you choose a new number that your plan is billed according to the area code associated with your primary number, not the physical location of your phone.
Before you decide to make such an important decision, please be reminded that you will not be able to go back to your old number if you choose to take a new number. Once you give up your old number, Times Telecom will reissue that number to another Times Telecom customer. In addition, all stored voicemail messages associated with your old number will be permanently deleted. Times Telecom will allow you 7 days of courtesy access to your old voicemail box.
Alternatively, you can transfer your old number as a virtual number, instead of giving it up for only $4.95/month. As a virtual number, all calls from your old phone number will be permanently forwarded to your new phone number. That way, you will never miss a call from an old friend or family member who didn’t know your number was changed.
Please note there is a $9.95 setup fee each time you activate this feature.
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| Does Times Telecom service include 411 Directory Assistance?
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Yes. You can access Directory Assistance for a nominal fee of $1.25/call by dialing 411.
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| Does Times Telecom offer a 1-800 toll free solution?
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With Times Telecom, you can add a toll free number (800, 866, 877, 888) to your existing broadband phone.
This Premium Feature is ideal for college students and their parents, relatives and frequent travelers. Forget about paying those expensive hotel charges when you’re on the road! It’s also an inexpensive option to call home when you’re on someone else’s line or at a payphone. Give those that are important to you the freedom and convenience of staying in touch with you free of charge anywhere in Canada and continental United States. Apply for your toll free number by logging into your Web Account Portal and go to the “Premium” folder, or contact customer service.
Please note there is a $9.95 setup fee each time you activate this feature, plus a low flat rate of ¢3/minute (including $7.50/month when less then 100 minutes in monthly usage).
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| Can anyone dial my toll free number? |
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Yes. You can share your toll free number with anyone dialing in Canada and continental United States. Your friends and family will be able to contact you free of charge. All incoming calls to your toll free number will be charged to your account.
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| What happens if someone accidentally dials my toll free number?
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| As long as the call is under a minute, you may receive a credit.
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| What is a Virtual Phone Number?
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A Virtual Phone Number is a secondary number that rings to your main Times Telecom phone line. By adding this feature to your primary Times Telecom account, you can create a virtual presence in other cities, regardless of your physical location. You can have as many phone numbers from different cities around the world call on the same primary line, allowing those with the same area code to reach you for the price of a local phone call. Apply for your Virtual Phone Number by logging into your Web Account Portal, or contact customer service.
For example, you can add a Hong Kong number unto your primary Canadian phone number. Your telephone will read the person calling you from Hong Kong as a local phone number. It’s perfect for your friends and family from other area codes to call you without incurring any long distance charges.
Please note there is a $9.95 setup fee each time you activate this feature, plus a monthly charge of $4.95. Virtual Phone Numbers are activated immediately.
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| How does Times Telecom Virtual Phone Number work? |
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Times Telecom Network will route all calls made to your Virtual Phone Number to your primary line. You will have to pay a set up fee of $9.95 each time you activate this feature and small monthly fee of $4.95 to receive unlimited incoming calls, regardless of the dialing area code(s) and subject to your calling plan. While all of your outgoing calls will be billed according to the locality of your primary Times Telecom phone number.
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| How long does it take to activate a Virtual Phone Number? |
| Alternate numbers are activated immediately. |
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| How many Virtual Phone Numbers can I have? |
| You can have as many Virtual Phone Numbers as you want in addition to your main Times Telecom line.
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| Can I still add a Virtual Phone Number, even if I don’t have a Times Telecom primary phone number?
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| No. Times Telecom needs to link the Virtual Phone Number to a Times Telecom primary number.
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| Can I make calls from my Virtual Phone Numbers?
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| No. You can only receive calls from your Virtual Phone Numbers. All your outgoing calls will be made from your main Times Telecom line.
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| If I choose to make a call to the same regional calling area as my Virtual Phone Number, will it be considered local?
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No. It is the calling area of your main Times Telecom phone number that determines whether the call is local or long distance. However, if your Virtual Phone Number and your primary Times Telecom phone number both share the same area code, then your calls will be considered local by default.
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| My plan does not include unlimited long distance. Will my Virtual Phone Number include extra long distance minutes?
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No. Since your Virtual Phone Number is a feature that only routes incoming calls, and you don’t get billed for that. Only outbound calls are charged according its destination, including those you transfer to or call forward to.
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| Will my Virtual Phone Number show on other’s Caller ID when I call? |
| No. Only your main Times Telecom phone number will be displayed on the other party’s Caller ID. |
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| I plan to move soon. Is it possible to keep my existing Times Telecom phone number by converting it into a Virtual Phone Number?
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Yes, by following these simple steps:
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Add a Virtual Phone Number with the same area code as your new location from the Features tab in your account portal.
- Contact customer service to convert your original main Times Telecom number into a Virtual Phone Number, and vice versa.
Keep in mind that you need to have an active Times Telecom account and phone number in order to perform this procedure.
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