| VOIP & YOUR INTERNET |
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| What is a broadband or high-speed Internet connection?
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| Broadband Internet connection is a modem service that transmits data, voice, and video simultaneously at speeds approximately four times faster than a modem using a standard digital telephone line, such as Dial Up Internet access. There are several types of broadband Internet, including the more popular cable modem, Asymmetric Digital Subscriber Line (ADSL), Digital Subscriber Line (DSL), naked DSL, and T-1, fractional T-1 or T-3.
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| Do I need broadband Internet to use Times Telecom? |
Yes! Your Times Telecom service is dependent on the speed and quality of your Internet connection. Anything lower will affect the voice quality. Times Telecom supports most broadband Internet connections including cable modem, Asymmetric Digital Subscriber Line (ADSL), Digital Subscriber Line (DSL), naked DSL, and T-1, fractional T-1 or T-3.
Conversely, you can bypass your Internet connection and access your Times Telecom account from your cell phone or any other phone. When you first sign up and register your cell phone or other phone number with Times Telecom, you will receive an access number and a PIN you can use towards making long distance calls on those phone numbers. Times Telecom network will automatically recognize your registered phone number and PIN, and will let you make calls to anywhere in the world, anytime of the day. We will then bill you according to the plan you choose. For example, if you have chosen the Talk All U Want World+ Plan, then you will be able to make unlimited calls to the countries listed in the plan at no extra charge! Learn more here.
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| I have a High Speed Lite service. Can I still take advantage of Times Telecom service? |
| Yes. Times Telecom broadband phone is available for High Speed Lite users. |
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| Does Times Telecom work with dial-up Internet access? |
| Using dial up Internet access will only downgrade your Times Telecom service. You will also experience inferior voice quality. |
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| How fast should my Internet connection be? |
| Times Telecom recommends an Internet connection with minimum 30kbs of bandwidth (15kbs uplink and 15 kbs downlink) per phone line. Plan at least 128kbs of bandwidth (64kbs uplink and 64 kbs downlink), if you plan to use a fax machine with Times Telecom service.
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| Can I get broadband Internet service from Times Telecom? (Coming Soon!)
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| Yes! You can actually subscribe to broadband Internet with Times Telecom. We conveniently bundle this service with our Times Telecom broadband phone to give you one easy billing invoice. Learn more on our Broadband Bundle Package |
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| Do I need to turn my computer ON to use my Times Telecom service?
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| No. Your broadband phone is directly plugged to your active Internet connection, and therefore totally bypasses your computer. You don’t even need to have a computer in order for your Times Telecom service to work. All you need is a broadband Internet connection.
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| Can I only make and receive calls from people with computers?
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No. Your Times Telecom phone will be able to make and receive calls from any phones, including home, business, and cell phones.
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| Do I need to speak through my computer when I use my Times Telecom service?
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| No. You don’t even need to have a computer in order for your Times Telecom service to work. You speak to a traditional touchtone telephone connected to your phone adapter.
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| Which VoIP codecs are supported by Times Telecom? |
| Times Telecom currently supports the G.711 u-law and G.729 codecs. G.711 encoder will create a 64 kbit/s bitstream. Standard G.729 operates at 8 kbit/s. |
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