Times Telecom offers a comprehensive money-back guarantee to ensure that you are satisfied with your purchase. The money back guarantee is available if you have cancelled the service within 30 days of account activation, and you have not exceeded a total accumulated in-plan usage of 250 minutes. Also, you must never have exercised the 30-day Money Back Guarantee on any previously-owned Times Telecom account, and have never subscribed to Times Telecom Phone line service.
If you were shipped an adapter for Broadband Phone Service, the Money Back Guarantee described herein is payable and contingent upon your returning such equipment to Times Telecom within 14 days. The device must be returned to Times Telecom in the condition it was received and in the original packaging, including all components, manuals and registration card(s). You are responsible for return shipping and associated costs and you must contact Times Telecom Customer Care to cancel your service and obtain a Return Merchandise Authorization (RMA) number before shipping the equipment. Cancellations are not deemed completed and service charges will continue to apply until we have received our adaptor with a valid RMA number.
If you meet these requirements, Times Telecom will refund the charges for monthly and service activation fees hassle-free. Simply, send us a written notice by email or to our address within the 30-day period. Please ensure you meet all these requirements, otherwise Times Telecom will not be able to process your refund. Your refund will exclude such additional charges as out of plan calls, payphone calls to Times Telecom Toll Free numbers, and directory assistance.
Customers on a 12-month contract can cancel the Service before the end of the Money Back Guarantee period or after 12 months of the activation date without penalty. If customers on a 12-month contract cancel the Service for any reason after the Money Back Guarantee period or before 12 months of service, the customer is subject to a cancellation fee of $29.95. Customers subscribed on a month to month contract may cancel the Service at any time without penalty.
The adaptor that was provided for free as part of the Broadband Phone Service that you purchased is available for use with the Times Telecom network only. In no event will it be possible to use this device with another network.
POINTS TO REMEMBER
To cancel, you have not exceeded a total accumulated in-plan usage of 250 minutes.
You must cancel your service within 30 days of the activation of your account.
You must return the adaptor within 14 days of your cancellation.
The device must be returned to Times Telecom in the condition it was received and in the original packaging , including all components, manuals and registration card(s).
You must not have previously used Times Telecom' Money Back Guarantee.
