Home Phone

Using the Times Telecom Home phone is no different from your local carrier; it’s just more cost efficient. It has all the great features like call display, call waiting, etc and it can call any landline or mobile phone number in the world. When you make long distance call, no need to dial extra numbers, simply dial direct.

The background Technology :
The only difference between the traditional carrier and the Times Home Phone is the way your conversation travels between both phone lines. Times Telecom Home Phone uses VoIP technology; it essentially retrieves analog audio signals from your phone conversations and converts it into digital data that can then be sent out to thousands of possible paths via the Internet. This process is made possible thanks to a small analog-to-digital converter called Analog Telephone Adapter (ATA).

Requirement :
The minimum requirements for having this type of service are the following:

an analog telephone adaptor (ATA) provided by Times Telecom,
a touchtone phone,
high speed internet and a router

HOME PHONE PLANS AT A GLANCE

HOME PHONE FEATURES

AVAILABLE AREAS

911 DIALING EMERGENCY SERVICE

Traditional 911 and Enhanced 911 (E911) services are features available on your traditional phone line that directly sends your call to the nearest emergency response centre. In addition, E911 service automatically identifies the calling party’s telephone number to its physical address. In essence, the call is routed to emergency personnel at Public Safety Answering Points (PSAP) with information on the caller’s line and registered address, allowing them to quickly access the location of the emergency without the person in crisis having to provide it.

Times Telecom offers the 911 service through a third party Emergency Service provider that wll dial automatically or manually route your call to the emergency response centre.

It is similar to traditional 911 and E911 but has certain significant differences and limitations.

When you dial 911, Times Telecom will connect your call to the general emergency services dispatcher instead of your closest emergency response system. The operator will confirm the address and phone number assigned to your Times Telecom account and then will contact an emergency center near you to dispatch help. Since you can move your Home phone between locations, there is a chance the operator may not be able to collect your contact information. Make sure you provide it during your emergency call in order for them to reach you quickly. During call, do not disconnect the call unless told directly by the operator. Otherwise, redial 911 again.

IMPORTANT : You must inform any residents, guests and other persons who visit or reside within the physical address registered to your home phone of the differences and limitations between 911 dialing and traditional 911 or E911.

Things to know

To prevent dispatching help to the wrong location, make sure to update your contact details when moving your adapter to a different location and/or if you add a new line to your account. This can be done by calling our customer service center or by logging into your online Times Telecom account.
Activating your 911 dialing feature must be performed for each line you add within your Times Telecom account.
A confirmation email will be sent to you within 5-7 business days from activation date to notify that your 911 Dialing feature has been activated. You will only be able to use this feature after we confirm your address has been inserted or updated in our system.
Your 911 dialing feature will not be available to you when:
- You choose to operate your Times Telecom service outside the boundaries of the local telephone exchange associated with the telephone number assigned to you;
- You choose to operate your Times Telecom service outside the registered municipal address associated with the telephone number assigned to you;
- Your electrical power fails;
- Your Internet Service Provider is down; and/or,
- Your Internet service or Times Telecom service is suspended or terminated.

Refer to our Terms & Conditions for more information regarding our 911 Dialing feature.https://timestelecom.ca/en/About/Terms.aspx.

NEW CUSTOMER SIGN-UP

STEP ONE

Login to Streamworks

Customers will need to be inputted into the Streamworks call management software for activation. Open the IE browser and go to the following website:
https://timestelecom.ca/myAccount/login.aspx

It will display as below:

Type in the username and password, and click the “login” button. Then you will see the main menu as shown below:

STEP TWO

All fields are required to be filled in unless stated otherwise. Identity type and number are optional as well.

STEP THREE

There are 3 options for payment method: cash, cheque and credit card

Cash - write down receipt number on printed sale summary with customer signing the paper.
Cheque - a text box will be loaded up for you to enter the number of the cheque you received from the customer
Credit Card - all basic information such as credit card number, hold name, expiry date and a verification number text boxes will be loaded. All fields are required to enter in order to process or application.

We currently have two plans for home phone service, but with one of the plan having two options. So in the plan drop down menu, you will see 3 options. And there will be different free minutes option to each of the 3 plans provided.

For Metro Tone, there’s only one option for free minute
As for Canada Tone, we will have two different combination for customer to choose from.

Please advise customer before selecting.

Lastly, don’t forget to input your name registered as our agent for the system to track the sales.

After filling up all the required fields, you can proceed by clicking the Send button.

STEP FOUR

Upon submitting the form, a summary of the application will be displayed. Please confirm:

If everything is correct
If not, click on the ‘Back’ button to go back and make necessary changes.
If all is correct, before sending the application to our CSR, please click on the ‘Print’ button to print out an order confirmation paper and have the customer sign it.

You can print another copy for the customer to keep upon customer request.

STEP FIVE

When all is done, close the print window, go back to the summary page, and click ‘Send’ button. The customer will be activated on streamwork by our CSR team within 24 hours.

HOME PHONE PLAN BREAKDOWN

* - Landline and Mobile
** - Cell phone service is included for the following destinations: Canada, USA, China, Hong Kong and Mexico City
*** - Landline Only

BASIC (BBP)