Introduction


Times Telecom is one of Canada’s largest ethnic retailer of mobility products as well as a leading provider of multitude of telecom services and products in the largest growing ethnic population. Their sales grew from $5 million to $15 million in 8 years, a 200% growth. Times Telecom has successfully built a chain of 15 plus Times Telecom/Bell stores nationwide in 6 months and is on pace to open 60 retail stores by Q4 2012. Times Telecom has an established one stop next-generation facility based Communication Service Provider with operations in four countries and a network that spans three continents. Its extensive products and services include prepaid and post paid domestic and international long distance, voice and fax solutions, wireless telephony, 1-800 telephony solutions, Voice over Internet Protocol (VoIP), and other integrated telecommunication services serving over 300,000 residential and corporate subscribers. Times Telecom is led by a proven management team supported by a staff of 300 plus employees worldwide.

Times Telecom was listed on the list of the top 100 fastest growing companies in British Columbia by Business in Vancouver (BIV) for the years 2008 and 2009. As well, Times Telecom was listed as one of British Columbia’s Top IT Companies by BIV in 2008 and was one of three finalists nominated for business excellence by the Richmond Chamber of Commerce in 2009. For more information, please visit our website at www.timestelecom.ca.

Words from the Executives


Alan Yong

I would like to take this opportunity to personally thank you for your interest in the Times Telecom.

Times Telecom is publicly traded Canadian telecommunication company with offices located globally. Times Telecom offers a full range of telecommunication solutions the most competitive rates and commissions. Times Telecom is also an authorized dealer of Bell Mobility with 15 retail stores across Canada.

We support our sales associates with ongoing training and coaching, the most competitive plans, efficient integrated software solutions, and aggressive marketing efforts. Here sales associates will have the opportunity to utilize their experience and expertise to satisfy customer needs; they will also grow and develop on their existing skills.

We are sure your experience with us will validate your decision to work with Times Telecom. We value your participation as well and anticipate long-lasting mutual success.

The following materials describe our company and the products and services offered. We believe it to be the most lucrative, support conscious, sustainable and fair program available in our industry.

Alan Yong
Chairman & CEO, Times Telecom Inc.

Terry Bahar

Let us partner together in selling Times Telecom products and services that is financially rewarding and satisfying.

Times Telecom has evolved for the past 14 years from a long distance provider to a now fully integrated traditional and new economy web and voice provider, involved in national and international long distance and advances web communications solutions utilizing traditional and web based video and VoIP based technology, bridging the internet, public switched telephone network and cellular phone. Our company has been providing a variety of telecommunications services in Canada,

Furthermore, we have strategic marketing plans that will cater to the needs of individual across multi-cultural society. We offer a full range of telecommunications solutions with competitive rates and commissions. We train, equip and support our agents with the most effective way through Times Telecom support systems, products and services.

This is an opportunity for you to grow with us.... that’s why we’re giving you this selling handbook to master our products and services. Take time, learn and value this business proposition that can harness your selling skills to greater heights.
Thank you for being part of Times Telecom agent!

Terry Bahar
President, Times Telecom Inc.

Management


Management Team
CEO Alan Yong
President Terry Bahar
COO Peter Cheung
VP, Finance David Mew
Directors
Executive Alan Yong
Executive Terry Bahar
Executive Kwai Fong Yip
Non-Executive Eric Chan

The directors and officers of the company own 31.88 million shares, or 35.42% of the total outstanding common shares. The company has 900+ shareholders - mostly based in Malaysia. Times CEO, Alan Yong, continues to be the CEO and President of Key West. Currently, about 71% (96% and 79% in FY2009 and FY2008, respectively) of Times’ direct costs pertains to the long-distance minutes purchased from Key West.

History


Times Telecom was incorporated in June 2002 as a wholly owned subsidiary of Key West Global Telecommunications Berhad – a public company trading on the Malaysian MESDAQ market since 2005. Key West is primarily in the business of providing wholesale long distance (minutes) products and services to telecommunication companies, carriers, as well as corporate and individual subscribers. Times Telecom purchases long distance minutes from Key West, and is one of its customers. Key West generated about $25 million in revenues in the 12 month ended January 31, 2011.

Times started as a traditional long distance service provider and telemarketer of mobile phones and services to the ethnic markets (Chinese, Filipinos, East Indians and Vietnamese). Since inception, the company has expanded its product and service offerings to include 1-800 telephony solutions, dial up internet service, ADSL internet service, broadband phone service for the home or office, mobile eLoad, teleconferencing, bills pay and money remittance. Times also expanded within Canada and into the U.S. and Australia through organic growth and the following acquisitions:

In October 2002, the company acquired Clear Channel - a long distance service provider (focused on Vancouver and Toronto) with about 49,000+ customers.

The company opened its first foreign call center in Manila in 2007 and became Fido’s biggest telemarketing center. Times then went on to become a dealer and telemarketer for Bell Mobility in 2009. In March 2011, Bell Mobility and Bell Residential Services appointed Times Telecom Inc. as its sole and exclusive telemarketer for its mobility, TV, internet and phone lines services.

Background


TIMES TELECOM WIRELESS
- Ethnic Bell Retailer in Western Canada

  • Canada’s largest ethnic wireless carrier with 19 retail stores
  • Exclusive outbound telemarketing for Bell Mobility Multi-sales channel Largest telemarketing sales in Canada
  • Multiple brand distribution with Bell & Virgin brands

TIMES TELECOM LONG DISTANCE
- Leading Canadian Long Distance Provider

  • 300,000 plus long distance subscribers
  • Largest port pond long distance provider to the Philippines and China
  • Lowest cost provider Operates in 3 countries: Canada, USA & Australia
  • Newly developed web based branding technology: Home Phone

REVENUE
FINANCIAL HIGHLIGHTS
  • Total revenue growth of 61% from Feb to Oct from $1.36M to $2.2M+
  • Mobile revenue grew 142% from Feb to Oct from $611K to $1.48M+
  • Long distance revenue decreased by 8% from $773K to $714K but is expected to increase with the additional 16,800+ new subscribers
  • Second Call Center in Philippines opened in October 2011
  • 19 retail stores in operations with 10 more planned

Retail Store




Community Involvement





Corporate Structure




Target Market


ETHNIC FOCUS Business built on direct selling and marketing into Canada’s ethnic population

Visible Minority >>>>>>>>>>>>>>>> Visible Majority
Chinese
Vietnamese
Filipino
South Asian
Etc.
CORPORATE Small-to-medium size enterprises, businesses with high international call volume and business travellers.
INDIVIDUALS Students, immigrants and persons with ties overseas, members of the general public who are cost-conscious or high-volume callers.

MARKETING EFFORTS


Stats Canada About one-third of Canada’s population - up to 14.4 million people - will be a visible minority by 2031, Statistics Canada projects
Telemarketing Call centers in the Philippines and China
Retail Building BRAND with a bricks and mortar strategy with (40+) Bell– penetrating Canada’s ethnic populations
Agents Currently building

MARKETING STRATEGY


Expansion Expand our existing retail presence to top 60 outlets across Canada
Leverage On the steady pool of high quality vendors and extensive global network
Expenditures Containment of capital and operating expenditures
Retail Presence Build the largest ethnic retail presence by cross bundling our products to existing and new customers to become the largest independent retailer of wireless and value added telecom products in Canada
Data mine Determine customer needs through research and create products and services to satisfy these needs